Set of 3 stainless steel frying pans 20, 24, and 28 cm and 6 Fackelmann Geneva stainless steel utensils

You have 30 days from receipt of your order to return a product to us. The product must be unused and in its original packaging. Return costs are your responsibility.

After your purchase: what happens

All our new products are covered by the 2-year legal guarantee of conformity from delivery (articles L217-3 et seq. of the French Consumer Code).

In the event of a lack of conformity, you can request repair or replacement of the product free of charge. If this is not possible, you can obtain a price reduction or a refund.

The guarantee against hidden defects also applies (articles 1641 et seq. of the French Civil Code).

Read the guarantee terms

An appliance that still works can have a second life: donation, resale or a charity.

At the end of their life, electrical and electronic appliances must be taken to a recycling centre or a collection point, never put in household waste.

When you buy a new electrical or electronic appliance, we take back your old equivalent appliance free of charge (one-for-one take-back). Contact our customer service to arrange it.